Shipping policy

Where we deliver

Mendi currently delivers throughout New Zealand and Australia.

Available shipping options and charges will be displayed at checkout before you complete your order.

Shipping costs

New Zealand

Standard New Zealand delivery is $5.

An additional rural delivery charge may apply and will be shown at checkout.

Australia

Shipping to Australia is calculated at checkout based on your delivery address and order.

Australian customers are responsible for any customs duties, import taxes or other charges that may apply, unless those charges have already been collected at checkout.

Processing your order

Orders are usually processed and dispatched within 3–5 business days.

Orders placed on weekends or New Zealand public holidays will be processed from the next business day.

Processing time is the time required to prepare your order for dispatch. It is separate from the estimated delivery time.

Processing may take a little longer during launches, promotions or other busy periods. If there is a significant delay, we will contact you using the details provided with your order.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times

Estimated delivery times after dispatch are:

  • New Zealand urban addresses: 1–3 business days

  • New Zealand rural addresses: 2–5 business days

  • Australia: the estimated timeframe will be shown at checkout or provided with your tracking information

These timeframes are estimates and are not guaranteed delivery dates. Delivery may take longer because of public holidays, severe weather, courier disruption, customs processing or other circumstances outside our reasonable control.

We will take reasonable steps to deliver your order within the stated timeframe and comply with our obligations under applicable consumer laws.

Delivery addresses

Please check that your name, delivery address and contact details are complete and correct before placing your order.

If you notice an error, contact us as soon as possible at hello@mendibody.com. We will try to update your details, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

Mendi is not responsible for a failed delivery caused solely by incorrect or incomplete information supplied by you. If an order is returned to us for this reason, you may need to pay the reasonable cost of sending it again.

Tracking your order

Where tracking is available, you can use the link in your shipping confirmation email to follow your order.

If your tracking information shows that your order has been delivered but you cannot locate it, please check around the delivery address and with other members of your household before contacting us.

Lost, delayed or damaged orders

If your order is materially delayed, appears to be lost or arrives damaged, contact us at hello@mendibody.com with your order number and details of the issue.

Please include photographs of any damaged parcel or product where reasonably possible. Keep the packaging until we have completed our assessment, as the courier may require it when investigating the damage.

Because Mendi arranges delivery, we will work with the courier to investigate the issue and provide any remedy required under applicable consumer law.

Returns

Shipping costs and instructions for returning a product are set out in our Returns and Refunds Policy.

Your consumer rights

For New Zealand customers, this Shipping Policy is in addition to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Australian customers may also have rights under the Australian Consumer Law.

Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded.

Questions

For questions about shipping or an existing order, contact us at hello@mendibody.com.