Refund policy

30-day returns

We offer a 30-day return period for change-of-mind purchases. This means you have 30 days from the date you receive your order to request a return.

To qualify for a change-of-mind return, the product must be:

  • unopened and unused;

  • in its original packaging;

  • in the same condition in which you received it; and

  • accompanied by your receipt or other proof of purchase.

To request a return, contact us at hello@mendibody.com. If your return is accepted, we will provide instructions on how and where to send it.

Please do not send a product back to us before contacting us. Returns sent without prior approval may not be accepted.

Unless the product is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. Original delivery charges are not refundable for a change-of-mind return.

Faulty, damaged or incorrect products

Please inspect your order when it arrives. Contact us as soon as reasonably possible if your product is faulty or damaged, or if you received the wrong product, so we can assess the issue and put it right.

Please provide your order number and, where reasonably possible, photographs showing the problem.

Where a product does not comply with the Consumer Guarantees Act 1993, you may be entitled to a repair, replacement, refund or another remedy. We will also meet reasonable return costs where required by law.

You do not need to return a faulty product in its original packaging to exercise your rights under the Consumer Guarantees Act.

Products that cannot be returned

Because Mendi sells personal-care products, we cannot accept change-of-mind returns for products that have been opened, used or had their protective seal removed.

We also do not accept change-of-mind returns for:

  • gift cards; or

  • products marked as final sale.

These exclusions do not apply where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a guarantee under the Consumer Guarantees Act 1993.

Exchanges

We do not offer direct exchanges for change-of-mind purchases.

If your return is accepted, you can place a separate order for the product you would prefer. If we sent you the wrong product or the product is faulty or damaged, contact us so we can arrange the appropriate remedy.

Refunds

We will notify you after we receive and inspect your return and let you know whether it has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@mendibody.com.

Your consumer rights

This policy is in addition to your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in this policy limits or excludes any rights or remedies that cannot lawfully be limited or excluded.

Questions

For questions about a return or refund, contact us at hello@mendibody.com.